Terms of Service

Last updated: November 2026

These terms explain how onlaunch ("we", "us") works when we design, build, host and maintain a website for your business ("you"). By sending us a request or subscribing to a plan, you agree to them.

1. What we do

We design and build a website for your business, put it online and keep it running: hosting, security (SSL), backups, change requests, support and a short monthly results report sent on WhatsApp or by email. The features included depend on your plan (Pro or Growth), as described in our pricing section.

2. Free design and build

• We design your homepage for free, based on your answers, photos and logo, usually within 3 days.
• The free preview includes 2 rounds of adjustments. Please group everything you'd like to change in one message per round.
• Your preview stays available for 7 days. If you don't want to go ahead, you owe nothing and we don't publish it.
• Once you approve your homepage and pay your first period, we build the rest of your website. Adjustments are included until it goes live.

3. Subscription

• Once you approve your homepage, you pay your first period and we finish your website and put it online.
• Monthly plans are billed every month, in advance.
• Yearly plans give you 2 months free. They are paid once a year, in advance, and are not refunded if you cancel during the year. You can cancel at any time for the following year.
• Prices are shown on our website and may be displayed in your local currency for convenience. The amount on your invoice is the one that applies.
• If we ever change our prices, we will tell you at least 30 days in advance.

4. No contract, cancel anytime

• There is no minimum term. You can cancel at any time by sending us a message or an email.
• Monthly plans stop at the end of the current month. Yearly plans stay active until the end of the paid year.
• If you leave before 12 months of payments in total, your website goes offline when your plan ends. Your domain name, your texts, your photos and your logo remain yours.
• If you leave after 12 months of payments in total, we send you a full copy of your website files (ZIP archive) and help you put it online with the hosting provider of your choice (a call or a simple guide). Changes, support and maintenance stop when your plan ends.
• If a payment is not made, we may put the website offline until it is.

5. Changes to your website

• Pro: 2 change requests per month, done within 48 hours.
• Growth: 8 change requests per month, done within 24 hours.
• A change request is one message with up to 5 small updates to existing content (for example a price, a photo, opening hours or a promo).
• Unused requests do not carry over to the next month.
• New features and redesigns are not part of the included changes.

6. Support

Support is available 7 days a week on both plans. We aim to reply within a few hours.

7. Your content

You are responsible for the content you send us (texts, photos, logos, prices) and you confirm you have the right to use it. We may refuse to publish content that is illegal, misleading or infringes someone else's rights.

8. Domain name

• If you already own a domain name, it stays registered in your name.
• If you don't, we register a domain for you, in your name, and we pay for it while your subscription is active.
• If you leave, at any time, we transfer the domain to you for free (standard transfer with an authorization code).

9. Google Maps listing (Growth plan only)

On the Growth plan, we update your existing Google Maps listing: link to your website, opening hours, photos, categories and description. You give us access to your listing for this. We do not guarantee any ranking or position on Google Maps.

10. Availability and liability

We do our best to keep your website online, fast and secure, but we cannot guarantee it will be available 100% of the time or that it will reach a specific position on Google. To the extent permitted by law, our total liability is limited to the amount you paid us in the last 3 months.

11. Changes to these terms

We may update these terms from time to time. If a change matters for you, we will let you know before it applies.

12. Contact

Questions? Email us at hello@onlaunch.io.

This page is a general template and does not replace advice from a lawyer in your country.